When moving for the first time, the entire process may seem daunting at best. You’ve no doubt heard countless relocation horror stories. Everybody has a friend of a friend who has dealt with dishonest movers, so it’s completely normal to be a little concerned. You most certainly want to take care when choosing a moving company; if only for your own peace of mind.

To set your mind at ease, you may wish to ask your movers a few questions. Remember, you don’t have to settle for a company you don’t feel comfortable with and it’s perfectly reasonable to do some searching before making your final decision.

Here’s a list of moving questions you might want to look into:

Do you perform in-home moving cost estimations?

Reliable moving companies always complete an in-house cost estimation. They need to assess your household items carefully in order to provide you with an accurate quote. If you receive your final estimate over the phone or online, without any additional investigation from the moving company, it’s difficult to know whether or not they’re going to hike up the price on moving day.

What additional charges are included in the quote?

Of all the moving questions you could ask, this is the most important one on the list. Make sure to receive a concrete, binding estimate from your movers. This should always be in writing – you don’t want to rely on a verbal agreement for this one. Take the time to go over the quote in detail. Look for any additional services and corresponding prices. If you don’t spot any additional services or charges, be sure to double check with the moving company.

When moving long distance, in particular, you need to keep an eye out for a whole range of additional costs that the moving company may try to hide from you. Flight charges, long carry charges, parking charges, and storage charges are only a few of the additional costs that can add up to a hefty sum.


Do you offer insurance?

Generally speaking, all moving companies offer basic limited liability protection. This type of protection is always included free of charge but it may not offer adequate protection. Always double check with the moving company. They may be able to offer full value protection at a reasonable price.

In some cases, you may need to contact a third party insurance provider. If you’re transporting high value items or items that are particularly sentimental, additional protection is always a good idea.

What payment methods are available?

Avoid movers who ask for cash-only payments. If your scam alarm bells are ringing, you’d do best to find another moving company. Similarly, you’ll want to avoid companies who expect large pre-move deposits. A deposit should really only be somewhere between 10% and 20% of the final sum. Dishonest movers may charge you an enormous deposit and do a bad job of keeping your possessions in good nick.

Do you offer any discounts?

This might seem like the cheekiest of all moving questions, or the most superfluous. You may think that all movers will tell you about their special offers. Never assume that asking for a discount is a bad idea. “Ask and ye shall receive,” is a generally accepted principle in the industry. Frankly, you have nothing to lose by asking about any promotional offers. Lowering your moving costs is always a plus.

Get satisfactory answers to these important questions from your movers and you’re off to a great start.