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Frequently Asked Questions

General

We recommend scheduling your move at least 4-6 weeks in advance, especially during peak moving seasons or for long-distance and international relocations. 

Yes, Monarch Moving is fully licensed and insured to provide moving services both locally and internationally.

Moving costs are determined by various factors including the size of the move, distance, packing requirements, storage needs, and any additional services you might require.

Absolutely! We offer a full range of packing services, from supplying materials to complete packing and unpacking options.

The duration of the move varies based on the distance and size of the move. Local moves might be completed in a day, while long-distance and international moves can take longer.

All items are carefully wrapped in protective materials, and we utilise padded blankets and specialised equipment to ensure safety. For fragile and valuable items, we offer custom crating solutions.

While it’s beneficial for you to be present, it’s not mandatory. However, someone authorised by you should be on-site to oversee the move and sign relevant documentation.

In the unlikely event of damage, we have insurance options to cover your belongings. We’ll work with you to address any issues promptly and professionally.

Yes, we have specialised teams and equipment to handle unique, fragile, or oversized items.

Certainly! We provide both short-term and long-term storage options in secure, climate-controlled facilities.

For safety reasons, we cannot move hazardous materials, perishable goods, plants, pets, and certain valuables like important documents or personal items.

It’s helpful to declutter, organise, and label boxes. Ensure clear access for our moving team and inform us of any special requirements or items in advance.

We understand that plans can change. Please notify us as soon as possible, and we’ll do our best to accommodate your new preferred date.

Your satisfaction is important to us. Please reach out to our customer service team, and we’ll address any concerns or feedback promptly.

Domestic Moves

Ideally, contact us 4-6 weeks prior to your planned move date. This ensures adequate planning and smooth scheduling.

Our standard domestic move includes packing, transportation, and delivery. Additional services such as unpacking and special item handling are also available upon request.

The cost depends on various factors such as move size, distance, and any additional services you require. We provide a detailed estimate after assessing your specific needs.

Yes, we offer both packing materials and full packing services. Our team uses high-quality materials to ensure the safety of your belongings.

While we take every precaution to ensure safe transport, in the rare event of damage, we have insurance options available to cover your belongings.

Absolutely! If you choose to pack yourself, we can still supply you with packing materials and provide guidelines to ensure safety.

The duration varies based on distance and move size. However, we always aim to complete moves as efficiently and promptly as possible.

Yes, we provide both short-term and long-term storage options in secure, access-controlled facilities.

Definitely! We have expertise in moving items like pianos, safes, artwork, and more. Let us know in advance, and we’ll make the necessary arrangements.

We maintain open communication throughout the process and provide regular updates. In some instances, tracking options may be available.

While it’s helpful if you’re present, it’s not mandatory. Just ensure someone is available to guide the movers and sign off on important documentation.

Safety is paramount. We monitor weather conditions closely and take necessary precautions, which may include waterproofing, adjusting schedules, or using specialised equipment.

Yes, upon arrival at the destination, we can provide unpacking and basic setup services to help you settle in quickly.

Clear pathways, disassemble large furniture (if applicable), and set aside essential items you’ll need immediately post-move. Our team will provide a checklist and guidance to ensure everything goes smoothly.

International Moves

Yes, Monarch Moving specialises in international relocations, with a vast network that spans across continents to ensure a seamless move for our clients.

Contact us via our website or phone to provide details of your move. Based on your destination and the size of the move, we’ll give you a tailored quote.

Ideally, you should start planning your international move 3-6 months ahead of your intended departure. This will give enough time for paperwork, customs, and other formalities.

Yes, we offer both full and partial packing services using high-quality materials tailored for international shipping, ensuring your belongings are protected during transit.

Depending on your destination and the size of your move, we utilise sea freight containers, airfreight, or a combination of both to transport your items.

Transit times vary based on the mode of transport and the destination. Sea freight can take several weeks, while airfreight is quicker but may be more expensive.

Absolutely! We handle all aspects of the move, including customs documentation and clearance procedures, to ensure a hassle-free experience for you.

Yes, we work with trusted insurance partners to provide Comprehensive Transit Insurance for international moves, covering potential damages during transit.

Yes, we provide a range of services, including home search, school search, and other settling-in services through our international network of partners.

Our global network comprises partners familiar with local customs and languages, ensuring effective communication and smooth transitions during the move.

Yes, we offer both short-term and long-term storage options in secure facilities, both in South Africa and at various international locations.

Yes, certain items are restricted or prohibited based on international and specific country regulations. We’ll guide you on this during the planning phase.

Yes, Monarch Moving provides specialised services for moving vehicles and pets internationally, ensuring they’re safely transported to your new home.

We provide regular updates, so you always know the status and location of your belongings during transit.

Office Moves

Yes, Monarch Moving has a dedicated team that specialises in office relocations, ensuring a smooth transition with minimal business disruption.

You can contact us directly via our online form or by phone. After assessing the size and requirements of your move, we’ll provide a tailored quote.

We recommend starting the planning process at least 3-6 months in advance, especially for larger offices, to ensure a smooth relocation.

Absolutely. Our team is trained to handle the disassembly and reassembly of various office furniture and equipment, ensuring they are safely relocated.

Yes, we offer a range of high-quality packing materials suitable for office items. Our team can also provide full or partial packing services, as per your needs.

Our team uses specialised packing techniques and equipment to protect your items. All items are labelled and inventoried, and we use secure transportation methods to ensure their safety.

Yes, Monarch Moving offers Comprehensive Transit Insurance to cover potential damages during the move. We work with reputable underwriters to ensure you have the best coverage.

We assign a dedicated move coordinator to work closely with your team. This ensures that each department or floor is moved efficiently and set up in the new location as per your specifications.

Yes, we provide both short-term and long-term storage options in secure, climate-controlled facilities to accommodate any delays in your office setup.

For safety and legal reasons, certain items may be restricted. It’s best to discuss specific items with our team during the planning phase.

Pet Moves

Absolutely! We have a dedicated team that specialises in pet relocations, ensuring your furry or feathered family members travel safely and comfortably.

Reach out to our pet relocation team with details about your pet(s) and the destination. We’ll guide you through the process, ensuring all requirements are met.

Yes, we offer custom-sized crates designed for the comfort and safety of your pet during transport.

Ideally, you should reach out 1-3 months prior to your planned move date. This allows sufficient time for health checks, documentation, and other formalities.

Most destinations have specific health and vaccination requirements. Our team will guide you on necessary vet checks, vaccinations, and paperwork.

Yes, we’re familiar with quarantine regulations of various countries and will guide you through the process, ensuring your pet meets all requirements.

Your pet’s safety is our top priority. We ensure they travel in climate-controlled environments, receive timely food and water, and are monitored regularly.

Yes, we work with trusted insurance partners to offer coverage for pets during transit, ensuring they’re well-protected from any unforeseen events.

Inform our team about any special needs or medications your pet requires. We’ll ensure they receive appropriate care during transit.

We recommend familiarising your pet with the travel crate in the weeks leading up to the move. Also, maintaining a consistent feeding and walking routine helps reduce anxiety.

Different countries have various regulations regarding pet imports. We’ll advise on restrictions or special requirements for your desired destination.

Depending on the transport mode and carrier, tracking options may be available. Our team will provide regular updates to keep you informed about your pet’s status.

Fine Art & Antiques

Our team is specially trained in handling and packing fine art and antiques. We use custom packaging, padded wraps, and specialised crates to ensure the utmost protection.

Yes, we have experience and equipment to handle large and heavy artworks. Please inform us in advance so we can make the necessary arrangements.

Absolutely. We offer comprehensive transit insurance options to ensure your valuable pieces are covered against unforeseen incidents.

Definitely! We are experienced in international moves and understand the nuances, customs regulations, and best practices for transporting art and antiques across borders.

Each piece is assessed individually, and we create custom packing or crating solutions tailored to its shape, material, and fragility.

If storage is necessary, your items will be kept in our secure, climate-controlled facilities that are equipped to house fine art and antiques.

Yes, upon request, we can provide assistance with setting up or installing your artworks at their destination.

Costs are determined by various factors, including the size and weight of items, the distance of the move, special handling requirements, and any additional services you require.

We have a network of art specialists and curators that we can collaborate with for specific advice or handling requirements when necessary.

While our team will handle most of the preparations, it’s beneficial to have an inventory list, any authentication documents, and to remove artworks from walls in readiness.

Our team follows strict emergency response protocols, and our vehicles are equipped with necessary tools. Furthermore, with our comprehensive transit insurance, you can rest assured your valuables are covered.

Given the special care required for fine art and antiques, we recommend contacting us at least 4-6 weeks before your desired move date.

Absolutely! We are proud of our reputation in this niche area and can provide references upon request.